Terms of use

The merarobotics.com website, the public API, the MCP server, the MERA Robotics app in ChatGPT and Claude, and the MERA OS app · effective 1 November 2026

1. Who provides the service

The merarobotics.com website, the public API (https://merarobotics.com/api/public/v1), the MCP server (https://merarobotics.com/mcp) and the MERA Robotics app in ChatGPT and Claude (together, the "service") are provided by MERA ROBOTICS sp. z o.o., ul. Komitetu Obrony Robotników 30 lok. 96, 02-148 Warsaw, Poland, KRS 0001266221, NIP (tax ID) 5223384081 ("MERA"). The service is free and needs no account.

2. What the service is for

The service shows information about MERA Robotics, its services, robots and coverage, and lets you send an inquiry to the MERA team. You do not order or buy MERA services through it. These terms do not cover MERA services (robot rental with an operator, sales, deployments or MERA OS licences): those are governed by a contract with MERA.

3. An inquiry is not an offer

• Information in the service is general. Neither the information nor an inquiry you send is an offer within the meaning of the Polish Civil Code.
• An inquiry is a request to be contacted and to receive a proposal. It does not book a date or confirm a price.
• The MERA team confirms scope, date and price in its reply, and the terms of a service are set by a contract with MERA.

4. Answers from AI assistants

In ChatGPT, Claude and other AI assistants, answers are produced by the assistant's provider, not by MERA. An assistant can make mistakes or summarise information from the service inaccurately. Information from the MERA team and the contract are binding.

5. Technical requirements, starting and stopping use

• Website and forms: a web browser with JavaScript enabled and internet access.
• The app in ChatGPT or Claude: an account with that service that allows adding apps or connectors.
• API and MCP server: an HTTP client that follows the documentation on the For AI agents page.

You start using the service when you first use it and stop when you stop using it. You can disconnect the app in the settings of ChatGPT or Claude at any time.

6. Acceptable use

You may not:

• send spam, unlawful content or inquiries unrelated to MERA services,
• submit another person's details without their consent or impersonate other people or companies,
• send inquiries automatically or in bulk, or circumvent inquiry limits,
• disrupt the service, overload it with requests or try to access its non-public parts.

An AI agent may send an inquiry on behalf of a specific person who has seen the details and agreed to share them. Automated reading of public information through the API and the MCP server is allowed within the rate limits. We apply inquiry limits and may reject or delete inquiries that break these rules and block the source of abuse.

7. Intellectual property

• Texts, photos, videos and graphics in the service are protected by copyright. They belong to MERA or to authors who allowed us to use them. Some photos come from Wikimedia Commons; the author and the Creative Commons licence are shown with each photo.
• You may view and quote the content within the limits of the law, citing the source. Any other use requires our consent.
• EDWARD WARCHOCKI (a trade mark filed with the Polish Patent Office), MERA ROBOTICS and the MERA logo are the names under which MERA and the robot Edward Warchocki operate. You may not use them without the right holder's consent, in particular in a way that suggests cooperation with or endorsement by MERA.

8. Liability

We try to keep the information in the service up to date, but it may contain errors or become outdated. We do not guarantee that the service will be available without interruption. To the extent permitted by law, we are not liable for damage resulting from the use of the general information in the service or from answers given by AI assistants. We do not limit liability that cannot be limited by law, including liability for intentional damage. MERA's liability for its services is set by the contract.

9. Complaints

Send comments and complaints about the service to contact@merarobotics.com. We reply within 14 days.

10. Personal data

We process personal data under our privacy policy.

11. Governing law and disputes

These terms are governed by Polish law. Disputes with businesses are resolved by the court competent for MERA's registered office. These terms do not limit consumer rights: consumers may bring claims before the court competent under general rules and keep the protection given to them by mandatory law.

12. Changes

We may change these terms, for example when the service or the law changes. A new version applies from its publication on this page and does not affect inquiries sent earlier.

13. The MERA OS app: subscription and minutes

MERA OS is a phone app in which you talk by voice with an AI assistant, for example through the phone or a speaker placed next to a robot. It is an exception to section 2: in MERA OS you buy access to conversations. The service is provided by MERA ROBOTICS sp. z o.o.

• Account. You need a MERA account (sign in with a code sent by email). You can delete the account in the app: Account, then Delete account.
• Subscription. You can choose the monthly Start, Standard or Pro plan. Each gives a set number of conversation minutes per billing period. The price and minutes are shown in the app before you buy. Without an active subscription, conversations in the app are not available.
• Payment and renewal. You pay through the App Store or Google Play. The subscription renews automatically every month and the store charges you until you cancel it in your Apple or Google account settings, at least 24 hours before the end of the period. After you cancel, the subscription stays active until the end of the paid period.
• Top-ups. Subscribers can buy one-time packs of minutes.
• Minutes. We count the actual conversation time. Unused minutes stay in your account. Minutes cannot be exchanged for money.
• Refunds. Refunds for in-app purchases are handled by the store (Apple or Google) under its own rules. These terms do not limit your statutory consumer rights.
• AI answers. Answers are generated by an artificial intelligence model and may contain mistakes. They are not medical, legal or financial advice. The app needs an internet connection and microphone access.

14. Contact

MERA ROBOTICS sp. z o.o., ul. Komitetu Obrony Robotników 30 lok. 96, 02-148 Warsaw, Poland, e-mail contact@merarobotics.com.

MERA ROBOTICS sp. z o.o. · KRS 0001266221 · contact@merarobotics.com · Privacy policy · Warunki korzystania (polski)